This Privacy Policy clearly explains how miso88 collects, uses, stores and protects the personal data of every member. We are fully compliant with the Personal Data Protection Act 2010 (PDPA) of Malaysia and are committed to handling your data responsibly and transparently at all times.
Six core principles that underpin how miso88 manages every member's personal data
All data transmitted between your device and miso88 servers is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia. No unauthorised third party can intercept or read your data while in transit.
Miso88 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how companies collect, process, and store the personal data of Malaysians. All of our data handling processes have been assessed and verified to meet PDPA requirements.
Miso88 has never sold, rented, or transferred members' personal data to any third party for marketing or other commercial purposes, and we never will — not without your explicit consent. Your data belongs to you; we are simply its custodians.
Every miso88 member has the right to access, correct or request the deletion of their personal data. You may update your personal information through your account settings, or contact our privacy team directly for more complex requests.
Miso88 sets clear retention periods for each category of data collected. Data is not kept longer than necessary for the stated purposes, unless a legal obligation requires longer retention.
You have full control over the types of marketing communications you receive from miso88. Opt out of promotional emails, SMS notifications, or in-app alerts at any time through the communication preferences in your account settings.
This Privacy Policy is published by miso88 (miso88.express) and applies to all members, guest users, and website visitors who interact with our platform, products, and services. This document explains the types of personal data we collect, how we use it, who we share it with, and what rights you have over that data.
By registering a miso88 account, using any part of our platform, or simply browsing miso88.express, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please stop using the miso88 platform and contact us to close your account if you already have one.
Miso88 acts as the Data Controller as defined under the Personal Data Protection Act 2010 (PDPA) of Malaysia, meaning we are responsible for determining the purposes and means by which your personal data is processed. We take this responsibility seriously and strive to maintain the highest level of compliance at all times.
Miso88 collects personal data from a variety of sources and in a number of different contexts. Below are the categories of data we collect along with the purpose for each:
| Data Category | Examples of Data Collected | Source |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth, gender | Registration form, KYC verification |
| Contact Data | Phone number, email address, mailing address | Registration forms, profile updates |
| Financial Data | E-wallet account number, deposit records, withdrawal records | Platform transactions, payment processing |
| Technical Data | IP address, device type, operating system, web browser | Server logs, cookies, tracking technologies |
| Usage Data | Game history, betting behaviour, pages visited | In-platform activity |
| Communication Data | Support chat records, emails, feedback | Interactions with the miso88 team |
Miso88 does not collect sensitive personal data such as health information, religious beliefs or political affiliations unless you voluntarily disclose it in a responsible gambling context, where it will be used solely to help you manage your use of the platform.
Miso88 uses the personal data collected for the following purposes, all of which are subject to a valid legal basis under Malaysia's PDPA:
Miso88 does not sell your personal data to any party. However, we may share your personal data with selected third parties in the following circumstances:
Protecting the personal data of miso88 members is a priority we take extremely seriously. We continually invest in the latest cybersecurity infrastructure and industry best practices to keep your data safe at all times. The technical and organisational security measures we have in place include:
While miso88 implements all reasonable security measures, no digital system can be guaranteed 100% secure against every threat. We encourage members to also take personal precautions, such as using strong passwords, enabling two-factor authentication where available, and never sharing login credentials with anyone.
Miso88 uses cookies and similar tracking technologies to enhance the user experience, understand how our platform is used, and deliver relevant content to you. The types of cookies we use are as follows:
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some features on the miso88 platform. For more information on how to manage cookies in your browser, refer to your browser's help documentation.
As a data subject under Malaysia's PDPA, you have the following rights with respect to the personal data held by miso88. miso88 is committed to respecting and facilitating the exercise of all these rights:
Miso88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. Our general data retention guidelines are as follows:
Once the relevant retention period has expired, your personal data will be securely deleted or anonymised in accordance with miso88's established data disposal procedures.
The miso88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process the personal data of anyone under the age of 18. Should we discover that personal data of an underage individual has been collected without proper age verification, we will immediately take the following steps:
If you are a parent or guardian and suspect that your child who is under the age of 18 has registered for or used the miso88 platform, please contact us immediately at support@miso88.express. We will handle the situation promptly and with sensitivity.
Miso88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform operations. When material changes are made to this policy, miso88 will:
Your continued use of the miso88 platform after a policy change takes effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how miso88 protects your information.
If you have any questions or concerns, or wish to exercise any of your rights regarding personal data held by miso88, please reach out to us through the following channels:
For data access, correction, or deletion requests, please include the following in your communication: your full name, registered email address, and a clear description of your request. miso88 may require additional identity verification before processing requests relating to personal data in order to safeguard your account.
Six rights guaranteed to every miso88 member under the Personal Data Protection Act 2010
You have the right to request a copy of the personal data we hold about you. miso88 will provide this copy in a readable format within 30 days of receiving a valid request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update most information directly through your miso88 account profile settings.
Under certain circumstances, you have the right to request the deletion of your personal data. This right is subject to legal retention requirements, which may prevent the immediate deletion of certain data categories.
You have the right to request that miso88 restrict the processing of your personal data in certain circumstances — for example, while you are verifying the accuracy of your data or objecting to processing based on legitimate interests.
You have the right to receive the personal data you have provided to miso88 in a structured, machine-readable format, and the right to transfer that data to another data controller under certain circumstances.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and miso88 will cease such processing immediately upon receiving your objection.
To exercise any of the rights above, contact us at support@miso88.express with the email subject line "Personal Data Rights Request".
In today's digital world, data privacy is no longer just a technical concern for IT professionals. It is a fundamental right for anyone using online services — including digital entertainment platforms like miso88. When you register a miso88 account, you are entrusting us with important personal information — from your name and phone number to the e-wallet details you use for deposits. We do not take that trust lightly.
One of the most common questions put to the miso88 team is: "Does miso88 sell my data to advertisers?" The answer is no, without exception. This is not merely a marketing commitment — it is an operational policy embedded in contractual agreements with all third-party service providers that work with miso88. Every company that handles miso88 member data is bound by strict data processing agreements that prohibit them from using that data for any purpose other than those explicitly specified in the agreement.
That is a fair question, and miso88 values every member who cares enough to ask. The reality is that some requirements are unavoidable. First, as a financial platform that processes deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX and other methods, miso88 is subject to financial compliance requirements that obligate us to verify user identities. This is the same requirement that applies to banks and other financial institutions in Malaysia — it is not a choice but a legal obligation.
Second, to provide you with a personalised and relevant gaming experience on miso88 — recommending slots that match your preferences, showing promotions relevant to the game types you enjoy, or remembering your language and display settings — the miso88 system needs to process data about your usage patterns. This is done solely for your benefit as a user, not for any external commercial purpose.
One use of your data that you may not expect — but that reflects miso88's genuine commitment to member wellbeing — is the use of data analytics for our responsible gambling programme. The miso88 system monitors both aggregate and individual gameplay patterns to identify early indicators that a member may be experiencing gambling-related difficulties. This is not for surveillance or control purposes — it is to ensure that members who may need help receive support at the right time, before the situation becomes more serious.
Miso88 believes that a truly responsible digital entertainment platform uses its technological capabilities not merely to grow revenue, but to protect the users who need protecting. The data we collect enables us to build a better, safer, and more responsible platform for all 500,000+ of our members. That is the real value behind every piece of data we store — not a commercial asset, but a trust we hold fully accountable to every miso88 member who has entrusted us with their information.
This Privacy Policy should be read together with miso88's Terms & Conditions for a full understanding of your rights and responsibilities as a platform member. Visit the Terms & Conditions for the full terms and conditions governing the use of the miso88 platform.
Data collected by miso88 is also used to help monitor member wellbeing in the context of responsible gaming. All such information is handled with full confidentiality. To learn more, visit the Responsible Gaming us.